Terms & Conditions

Effective Date: 03/12/2025
Website: www.maataramart.com
Email: maataramart021@gmail.com
Contact Number: 9932281137
Address: Vill + Post – Dakshin Kamakhyaguri, P.S. – Kumargram, Dist. – Alipurduar, Pin – 736202
Category: Fashion Apparel

Thank you for visiting MaataraMart.com (“Website,” “we,” “our,” “us”). These Terms & Conditions govern your access to and use of our website, products, and services. By accessing, browsing, or purchasing from MaataraMart.com, you agree to comply with and be bound by the following terms. Please read them carefully before using the website. If you do not agree with any part of these Terms & Conditions, kindly refrain from using our services.

1. Introduction

MaataraMart.com is an online fashion apparel store offering a wide variety of clothing items curated for comfort, style, and affordability. These Terms & Conditions form a legally binding agreement between the customer (“you,” “your”) and MaataraMart.com, governing your use of the website and your purchase of our products.

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.

2. Website Use

You agree to use our website solely for lawful purposes. You must not engage in activities that may:

  • Violate any local, national, or international laws

  • Harm or interfere with the website’s functionality

  • Attempt to gain unauthorized access to user data, server systems, or backend controls

  • Spread malware, viruses, or harmful software

  • Misrepresent your identity or impersonate another individual

We reserve the right to terminate or restrict your access to the website at any time if we believe your actions violate these terms or pose a risk to the platform.

3. Account Registration

For certain features such as order placement, tracking, or using personalized services, you may be required to register an account. When registering:

  • Provide accurate, complete, and current information.

  • Maintain the confidentiality of your login credentials.

  • Notify us immediately if you suspect unauthorized access to your account.

  • Ensure that you do not use another person’s login details without permission.

We shall not be liable for any loss or damage resulting from your failure to safeguard account information.

4. Product Information & Availability

We strive to provide accurate product descriptions, quality images, sizing information, and color details. However, you acknowledge that:

  • Colors may appear slightly different due to varying screen displays.

  • There may be minor variations in fabric texture or stitching depending on the batch of production.

  • Pricing, availability, and product specifications may change without prior notice.

  • Some items may be available only in limited quantities.

If a product you ordered becomes unavailable, we reserve the right to cancel the order and issue a refund or offer an alternative.

5. Pricing & Payment

All prices displayed on MaataraMart.com are in Indian Rupees (INR). We make every effort to ensure accurate pricing; however:

  • Incorrect pricing due to system errors may occur.

  • If an item is listed at an incorrect price, we reserve the right to cancel your order.

You agree to provide accurate payment details and authorize the transaction. We offer secure online payment options, including:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallet Payments

We do not store your payment information on our servers.

6. Order Processing & Cancellation

Once an order is placed, you will receive a confirmation email. Order processing depends on product availability, shipping location, and verification of payment.

You may cancel an order before it is shipped. Once shipped, the order cannot be cancelled and will fall under our return or refund policy.

We reserve the right to cancel any order due to:

  • Product unavailability

  • Incorrect pricing

  • Suspicion of fraudulent transactions

  • Errors in customer information

Refunds for cancelled orders will be processed within the timeframe mentioned in our Refund Policy.

7. Shipping & Delivery

We deliver products across India. Shipping timelines vary depending on your location.

General delivery time: 5–10 business days (may vary based on region).

You agree that:

  • Delivery times are estimated and not guaranteed.

  • Delays may occur due to natural disasters, strikes, courier issues, or logistic challenges.

  • Once the order is shipped, tracking details will be shared.

If the courier fails to deliver due to an incorrect address or unavailability of the customer, re-delivery charges may apply.

8. Returns, Refunds & Exchange

We maintain a fair and transparent return policy. Customers may return eligible items within the specified timeframe outlined in our Return & Refund Policy.

Return eligibility:

  • Wrong product received

  • Damaged or defective item

  • Size mismatch

Items must be:

  • Unused

  • Unwashed

  • In original packaging with all tags intact

Certain items such as innerwear, accessories, and heavily discounted products may not be eligible for returns due to hygiene and logistics reasons.

Refunds will be processed only after quality inspection of the returned item.

9. Intellectual Property Rights

All content on MaataraMart.com—including text, images, logos, designs, product photographs, graphics, and layout—is the intellectual property of MaataraMart.com.

You may not:

  • Copy

  • Reproduce

  • Modify

  • Sell

  • Distribute

  • Use for commercial purposes

any content from our website without written permission.

Unauthorized use may result in legal action.

10. User-Generated Content

Any reviews, feedback, comments, or suggestions submitted by you become our property. By submitting such content, you grant us the right to:

  • Publish

  • Edit

  • Modify

  • Distribute

  • Use for promotional purposes

without any compensation to you.

You agree not to post content that is:

  • Abusive

  • Misleading

  • Harmful

  • Offensive

  • Inaccurate

  • Violating any third-party rights

We may remove or moderate such content at our discretion.

11. Third-Party Links

MaataraMart.com may contain links to external websites or services that are not controlled by us. We are not responsible for:

  • The content

  • Privacy practices

  • Security

  • Policies

of third-party websites.

Users are advised to review the terms and policies of third-party platforms before interacting with them.

12. Limitation of Liability

To the fullest extent permitted under law, MaataraMart.com shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of revenue, data, or profits

  • Delays or delivery failures

  • Product misuse

  • Actions resulting from incorrect user information

Our liability is strictly limited to the value of the purchased product.

13. Indemnification

You agree to indemnify, defend, and hold harmless MaataraMart.com, its team members, affiliates, employees, and partners from any claims or demands arising from:

  • Your misuse of the website

  • Your violation of these Terms & Conditions

  • Your infringement of any rights of a third party

14. Privacy & Data Protection

We value your privacy and handle personal information according to our Privacy Policy.

By using the website, you consent to the use of your data for:

  • Order processing

  • Customer service

  • Verification

  • Marketing and promotional activities (with opt-out options)

We do not sell or trade your personal information to third parties.

15. Prohibited Activities

While using MaataraMart.com, you must not:

  • Engage in unauthorized reselling of our products

  • Use bots or automated systems to interact with the website

  • Submit false orders or fraudulent claims

  • Tamper with security features

  • Attempt to overload or disrupt the website infrastructure

Any misuse may result in legal consequences and termination of access.

16. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Updated versions will be posted on this page, and continued use of the website signifies acceptance of the revised terms.

17. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes arising will fall under the jurisdiction of courts located in West Bengal.

18. Contact Information

For any queries, complaints, or support, you may contact us at:

Website: www.maataramart.com
Email: maataramart021@gmail.com
Phone: 9932281137
Address: Vill + Post – Dakshin Kamakhyaguri, P.S. – Kumargram, Dist. – Alipurduar, Pin – 736202